Delivery & Returns

DELIVERY INFORMATION

All items ordered online will be dispatched within 3-5 working days (unless otherwise stated). On the rare occasion that there is any delay, we shall notify you by email and you will have the option to cancel your order.
Items will only be dispatched once payment has been approved.

Items being sold online should be available in stock, but if an item has just sold out we will notify you of this and inform you by email of the delivery time.

Please be aware that all deliveries will require a signature – so bear this in mind when giving your delivery address (home or work). For UK deliveries, we use Royal Mail First Class Signed For or Special Delivery service (depending on the value of the order as outlined below), guaranteed by 1pm the next day.

UK DELIVERY

  • All orders £49 and under will be sent Royal Mail ‘First Class Signed For’ at a cost of £4.00
  • All order £50 and over will be sent Royal Mail ‘Special Delivery’ at a cost of £8.00
  • Free delivery over £100

EUROPE & SOUTHERN IRELAND DELIVERY

  • All orders £49 and under will be sent with Royal Mail ‘International Signed For’ at a cost of £9.00.
  • All order £50 and over will be sent Royal Mail ‘Special Delivery’ at a cost of £14.00.

INTERNATIONAL DELIVERY

  • All orders £49 and under will be sent with Royal Mail ‘International Signed For’ at a cost of £9.00.
  • All order £50 and over will be sent Royal Mail ‘Special Delivery’ at a cost of £14.00.

Please note, If you do not receive your parcel within our stated delivery time you can contact us and we will provide you with a tracking number with which you can trace your parcel. We are not able to refund or replace items that have been lost by Royal Mail until 20 days have passed since the date of dispatch, or 30 days in the case of overseas delivery. International delivery is the responsibility of the postal service in the destination country and Honeybourne Jewellery cannot be held responsible for any delays caused by the local country postal service or customs checks.

RETURNS

We hope that you will be delighted with your order from Honeybourne Jewellery. If for any reason you are not entirely satisfied with your purchase we are happy to offer an exchange or credit note within 28 days of purchase. Alternatively we will refund a sale made through this website if it is returned to us unworn, in perfect condition, and in its original packaging within 14 working days of your receipt of the order. If you do wish to return an item, please contact us for further details. Purchases exempt from both the refund and exchange policies, unless they are structurally faulty, are:
– Earrings and Studs
– Commissioned pieces (Bespoke)
– Customised pieces
When ordering rings online it is the customer’s sole responsibility to ensure that they have ordered the correct size. We recommend that you have your finger sized in at least 2 high street jewellers as, Honeybourne Jewellery will re-size unworn rings at a cost of £50.

We are unable to accept responsibility for the non-arrival of returned goods and therefore recommend that UK items be sent by insured special delivery. Please note that the cost of shipping is not refundable. In the interests of fraud prevention, your refund will be issued by the same method by which you paid within 28 days of receipt of the return.